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We will respect your privacy!
Cure and Simple are strongly committed to protecting the privacy of our customers. This statement explains our policy on the processing of our customers' personal information.
We will hold your details on our internal system . We do our best to ensure the security of your details by using up to date industry practices to guard against unauthorised access, use, disclosure or loss.
Your personal details will not be used in ways to which you have not consented.
It is possible to view our site without providing any personal details. However, without registering your details you will not be able to order from us.Use of information and your preferences
We may occasionally need to contact you to enable us to fulfil your order correctly. For example, if an item you have ordered is unavailable or if your delivery day needs to be changed, we would need to contact you. On such an occasion, we will normally try to reach you by telephone or email. If you have told us that you would prefer us to use a particular form of contact, we will endeavour to do so. You can update your preferred form of contact by viewing the contact details section of 'my account' when you are logged into our website.
From time to time, we may also send you a letter, email or other communication, telling you about new products or special offers offered by us or by carefully selected third parties which we believe may interest you. We might ask for your views on our products or services to improve our offering . We will not send you any non-administrative emails or text messages without your consent. You can choose your preferences in this respect when you register with us, and you can update or change your preferences afterwards, on the contact details section of 'my account' when you are logged into our website, or by contacting our office. If we send you emails about products and services, we will provide a link that you can click on to change your preferences on your account, enabling you to "unsubscribe" from promotional emails. If you do any of these things, we will honour your preferences.
If you cancel your account with us, we may archive your address and occasionally send you communications inviting you to try us again. You can remove yourself from our mailing list at any time by contacting our office (contact details are given on the contact page of our website) or clicking on the link in the communication to "unsubscribe".Security policy
As a company that does business over the Internet, we understand the importance of security. We have highly secure facilities to give you confidence when using your payment card, and when you give us personal information, such as your address or telephone number. Please note, however, that although we use technology and systems designed to ensure security, we cannot guarantee the security of your information.
We use Secure Sockets Layer (SSL) technology to encrypt your details as they're transmitted between your computer and our systems. This ensures, to the extent we can, that your payment card and personal details are kept private except where we have advised you otherwise in our terms and conditions or this statement. Your payment card details are encrypted and stored on a secure server that is set up to the extent practicable so as not accessible via the Internet.Payment Details
We do not store our customer's financial details. Your payment details, credit card numbers etc. will remain within PayPal. They will be processed using a system using up to date security technology. Beyond this, they will never be shared with any third party except in the limited circumstances explained above.
We will never email you asking you for your payment details; please be wary of fraudulent requests for your card details via this route.'Cookies'
Cure and Simple use a feature of your internet browser called a 'cookie' on our site. Cookies are small text files sent by a web server to your web browser, stored on your computer and sent back to us each time you visit. Cookies are used by the vast majority of websites to provide features such as a shopping basket or automatic login. We use them in three ways:
Whilst we make every effort to provide you with links to high quality, reputable sites, these are not under our day to day control. When you click through to these sites or any other site not wholly owned by Cure and Simple, you leave the area controlled by us. We cannot accept responsibility for any issues arising in connection with either their use of your data, the site content or the services offered to our customers by these sites. You are advised to consult each site's privacy statement to see how they will use your data.Your rights
We are registered under the Data Protection Act 1998 and comply with the Act in our dealings with your personal data. The Act protects your personal data by providing, amongst other things, that the data we hold about you should be processed lawfully and fairly. It should be accurate, relevant and not excessive. The information should, where necessary, be kept up to date and not retained for longer than is necessary. It should be kept securely to prevent unauthorised access by other people. You have the right to see what is held about you and correct any inaccuracies.
During any on line session you will be able to see and amend the details you have provided on line by clicking on 'Welcome'
The full history of your orders with Cure and Simple are available on. If you would like a full paper statement of your transactions with us, we will happily post this to you free of charge. You can request a statement, or request access to any additional information held about you, from us by contacting us: details are provided on the contact page of our website.Changes to this statement
From time to time it may be necessary for us to update this Privacy Statement. We will notify you of any such changes by posting them on the Cure and Simple website.
User & ConditionsIntroduction
Thank you for accessing this Website www.cureandsimple.com Please read these User Conditions before using this site which is operated by Cure and Simple Limited, a company incorporated in England, whose registered office is at 5 Ducketts Wharf, South Street, Bishops Stortford, Hertfordshire, United Kingdom, CM23 3AR (registered with company number 08851512) and registered for VAT purposes with number 182-3457-03 ("we" or "us"). We operate this site for the purpose of promoting and selling the products and services supplied by us. By using this site, you signify your acceptance of these conditions in return for which we will provide you with access. From time to time we may modify the conditions so please continue to review the conditions of use whenever accessing or using this site. If at any time you do not wish to accept these conditions then you may not use this site.1. No Reliance
Whilst we take steps to ensure the accuracy of the information accessed via this site, we cannot guarantee or give any warranty as to the accuracy, timeliness or completeness of any information or material appearing on it. We have no responsibility for content provided by third parties and are merely providing access to such content to you. We have no obligation to verify the content of such information nor to edit any such information provided by third parties. We do not endorse, support, represent or guarantee the truthfulness, accuracy, or reliability of any third party details and you acknowledge that any reliance on such information will be at your own risk.2. Copyright Notice
All our intellectual property rights and intellectual property rights relating to the Website are and remain ours. This includes trademarks, trade names, patents, registered design and copyright including any intellectual property rights derived from the design or functioning of the Website. You agree to respect our intellectual property rights. Except as permitted by these Terms, you will not copy, download, transmit, reproduce, print or exploit for commercial purposes any material contained within the Website.3. No Warranty
This site and its content are provided "as is" excluding warranties of any kind, either express or implied, to the fullest extent permissible under applicable law. We accept no liability for functions contained on the site and make no warranty that the site will operate uninterrupted or error-free or that any defect will be corrected. We do not warrant that the site is compatible with your computer equipment or that the site or its server is free of errors, viruses, worms or "Trojan horses" and we shall not be liable for any damage you may suffer as a result of such destructive features.4. Limitation of Liability
You acknowledge that your use of this site and its content is at your own risk.Except for liability which we cannot by law restrict or exclude, we shall have no liability to you or any third party for any direct, indirect or consequential damages (including loss of profits), or any other damages of any kind whether based on warranty, contract, tort (including negligence) or otherwise. Applicable law may not allow the limitation or exclusion of liability of certain damages, so this limitation or exclusion may not apply to you in its entirety. 5. Local Laws and Regulations
This site is not directed at persons in a jurisdiction where for any reason the site's publication or availability is prohibited and any person for whom such a prohibition applies must not access the site. Those who access the site do so on their own initiative and are responsible for compliance with applicable local laws or regulations.6. Privacy statement
If any provision of these conditions is or becomes invalid or contravenes applicable regulations then the remaining provisions will not be affected.8. Waiver
No waiver by us of any breach of these conditions shall constitute a waiver of any other breach. No failure by us to exercise any remedy shall constitute a waiver of the right subsequently to exercise that or any other remedy.9. Links to the site
Websites or pages to which this site is linked (other than other websites operated by us) are for information only and have not been reviewed by us. We have no responsibility for the content of such websites or pages and accept no liability for any losses whatsoever that may be incurred as a result of any linking to the same.10. Governing law and jurisdiction
These conditions are governed by the laws of England.
Terms & ConditionsIntroduction
These Terms and Conditions govern your relationship with Cure and Simple Limited, a company incorporated in England, whose registered office is at 5 Ducketts Wharf, South Street, Bishops Stortford, Hertfordshire, United Kingdom, CM23 3AR ("Cure and Simple", "we", "our" or "us") and all orders that you may make for the meat products advertised for sale by us (the "Products") via the Cure and Simple Website, www.cureandsimple.com (the "Website"). Please read these Terms and Conditions carefully as they affect your rights and liabilities under the law. If you do not agree to these Terms and Conditions, please do not order from Cure and Simple.1. Revisions
We reserve the right to revise these Terms and Conditions from time to time as explained further in paragraph 13 below. Please check periodically for changes. If you do not agree with any of the revised Terms and Conditions please do not order from Cure and Simple. These Terms and Conditions were last updated on [2nd March] 2014.2. Registration
2.1. To order from Cure and Simple, you must register with us. This is referred to as 'set up an account' throughout our Website and literature. However, this is not a credit account; payment will be required before the shipment of goods. This account can be set up by following the instructions on the Website.
2.2. To register with Cure and Simple you must be over eighteen years of age or, if you are a business, you must be operated by a person over eighteen years of age.
2.3. You must ensure that the details provided by you on registration or at any time are correct and complete.
2.4. You must inform us promptly of any changes to the information that you provided when registering by updating your personal details, within the order deadlines specified on our Website.
2.6. Following your set up of an account, we will email confirmation of your account set up to you. For your records, please print or save this email. For your records, please also print or save these terms and conditions for your future reference.3. Password and security
3.1. When you register to use the Website you will be asked to create a password. You must keep this password confidential and must not disclose it or share it with anyone. You will be responsible for all activities and orders that occur or are submitted under your password. If you know or suspect that someone else knows your password you should notify us by contacting us immediately. We would also suggest that you also change your password immediately through the My account section of the Website.
3.2. If Cure and Simple has reason to believe that there is likely to be a breach of security or misuse of the Cure and Simple Website, we may require you to change your password or we may suspend or cancel your account.
3.3. The auto login facility is provided for your convenience. If you enable it, you remain liable for all activities and orders which are submitted to your account (save as stated in paragraph 8.9 below). You should therefore only enable auto login on your machine if you are sure that it will not be misused by anybody else. We do not advise enabling auto login if you use a shared computer.4. Payment
4.1. You must ensure that Cure and Simple are provided with details of a valid credit or debit card bearing either the Mastercard, Visa, Visa Electron, Delta or Switch symbol. You must update us with any change to these details within the deadlines specified on the Website. You can make changes to your payment details by updating them in the 'My account' section of the Website or by calling or writing to us via the contact details on the Website. Without prejudice to paragraph 5.10 below, we accept no liability for card security if card details are emailed to us as email is by nature insecure.
4.3. We reserve the right to suspend deliveries to you and/or terminate our agreement with you if we are refused authority from your card issuer for payment or we reasonably believe that payment will be refused. You agree to compensate us in full against any and all reasonable costs and expenses (including reasonable legal) costs and expenses that we may incur in obtaining payments due from you that you have not made in accordance with your agreement with us as set out in these Terms and Conditions.
4.4. If a payment has been rejected by your bank, you will not be able to amend, cancel or add to your orders via our Website. You must contact us to arrange payment and wait for that payment to go through before you can make changes to your order through the Website again. You can, however, change orders by calling or emailing us (contact details are on the Website), during our office opening hours and subject to our order deadlines.5. Product purchases
5.1. You may submit new subscriptions for our Products by using our online ordering facility on the Website at any time after you have created an account. The facility and our communications to you in relation to any order or contract will be in the English language. The facility allows you to review your subscription and make any corrections before submitting it to us and by submitting the order you confirm that you have made any such corrections.
5.2 Each Product for which you subscribe too. You are given the opportunity to review the frequency of order of each subscription when you choose to sign up. You can change these, or cancel the purchase of each of the subscriptions completely, at this stage, at any time before clicking 'Subscribe Now'. After you have clicked 'Subscribe Now' and after our acceptance of your order, items are added to your delivery. The Website still allows you to review all the subscriptions that you have already ordered from us, and make amendments and corrections to them until the deadlines published on the Website. You can do this by clicking on 'My Plan' via the 'Profile' page whenever you are logged in.
5.3 Your submission of an order amounts to an offer to enter a contract to buy the Products from us; subject to paragraph 5.2, you cannot then withdraw or cancel your order except as stated below.
5.4. No order is accepted from you until our Website displays an order confirmation message. This message is displayed after you click 'Subscribe Now' on the sign up page. When you order by telephone, your order will be accepted (or rejected, as the case may be) verbally by our staff. A contract for our sale of Products to you arises on our acceptance of your order.
5.5. Where we accept an order, we do all that we can to ensure that your order is fulfilled. Products are, however, subject to availability and market conditions and we do not always know if a Product is or will be available at the time of accepting an order. If we are unable to deliver an item you have ordered, we may offer a reasonable substitute. You may reject that substitute, and you will not be charged for it, or, if you have paid already, we will refund any amount paid for it. If we do not offer a substitute, we will remove the Product from your order so that you are not charged or, if you have paid already, we will refund you the price. We will, however, bear no liability for unavailability of Products.
5.6. Subject to clauses 5.8 and 5.9. below, the price that we charge you for the Products will be the price stated by us on the Website prior to you clicking the 'Sign Up' button.
5.7. Ordering a Product from us carries with it the obligation to pay for it unless we receive from you a cancellation of or change to your orders before the deadlines published on the Website. We are also happy to inform you of these deadlines by telephone if you wish to call us. You remain responsible for ensuring that any such change or cancellation is not only transmitted by you, but received by us, in time for the deadline. We reserve the right to deliver and charge in full for any order unless we have received notice of cancellation before the published deadline. This deadline is important since, typically, we make up the deliveries for despatch to you the day before delivery and obtain some of the Products especially to fulfil your order and may not be able to sell the Products elsewhere. Any payments you have made for orders which have been properly cancelled will be recredited to you. Despite the foregoing, if you are a consumer, then you may also cancel the order in accordance with paragraph 9.3 below insofar as the order is for non-perishable Products.
5.8. Despite the above provision, you are entitled to cancel a payment for Products where fraudulent use has been made of your payment card by a person not acting, or to be treated as acting, as your agent. If you have already made a payment where your payment card has been so fraudulently used, then you should approach your card issuer for recredit to your card.
5.9. We sell only to end users and our Products are not for re-sale. You warrant that you shall not re-sell any of the Products.
5.10 All prices for Products are inclusive of any applicable VAT.6. Delivery of Products and inspection by you
6.1. We will make delivery to your address as stated when you set up an account or update that address. We reserve the right not to deliver to all locations and we will tell you when you apply to register an account with us whether we can deliver to your address. All deliveries are made using Royal Mail 1st Class post and as such deliveries can be made unattended. In the event that your delivery is stolen from your door or damaged while there, we do not accept liability, and will offer compensation at our discretion. We reserve the right to refuse to accept orders from any customer; considerations of delivery problems may give rise to such a refusal. Any changes to address details must be made before the order deadlines published on our Website.
6.2. We endeavour to keep your delivery day the same, but we reserve the right to change it temporarily or permanently and will tell you if we do so.
6.3. If we are unable to deliver to you, or have to deliver late, for reasons beyond our control, for example adverse weather conditions, strike actions, vehicle breakdown, traffic congestion or supplier failure, we cannot accept liability for any inconvenience or loss that this causes. We will not, of course, charge for Products unless or until we have delivered them to you.
6.4. We will not charge you for incorrect Products (Products that you have not ordered and substitutes for those Products which substitutes are not acceptable to you) or Products which we have not delivered in accordance with these Terms and Conditions. Otherwise our liability in respect of incorrect delivery is limited to the price of the incorrect Products or the Products not so delivered subject as provided in paragraph 10 below.
6.5. You must inspect the Products as soon as possible after delivery and notify us promptly if you find any defects, by calling us, emailing us or writing to us at the telephone number or address shown on our Website within 72hours of delivery. We will replace or refund you 100% in full for defective Products. Otherwise our liability is limited as provided in paragraph 14.
6.6. All efforts are made to ensure your product arrives to the same standard as leaving our premises, we accept no liabilities for damage in transit, including damaged packaging or spoiled content and will compensate subject to our discretion.7. Excluded services
7.1. It is your responsibility, at your cost, to obtain computer, internet connectivity, telecommunications or other necessary equipment or services to access the Website.8. Availability of the Website
8.1. Although Cure and Simple aims to offer you the best service possible, we make no promise that our Website services will meet your requirements and we cannot guarantee that the service will be fault free. If a fault occurs in the service, please report it to us (see below for contact details) and we will correct the fault as soon as we reasonably can.
8.2. Your access to the Website may be occasionally restricted to allow for repairs, maintenance or the introduction of new facilities or services. We will restore the service as soon as we reasonably can. In the event that our Website is unavailable, our usual order and cancellation deadlines apply; please notify us of changes to your order via email (email@example.com) or telephone (01763.802.000).9. Cancellation rights
9.1. Cure and Simple may suspend or cancel any accepted order or your registration immediately at our reasonable discretion or if you breach any of your obligations under these Terms and Conditions.
9.2. You can cancel your registration with us at any time by informing us in writing. If you do so, you must stop using Cure and Simple services.
9.3. The suspension or cancellation of your registration shall not affect your and/or our rights or liabilities accrued to the date of suspension or cancellation or any orders submitted by you before we received notice of your cancellation, and you will continue to be bound by such orders.10. Warranties and Cure and Simple liabilities
10.1. Whilst Cure and Simple tries to ensure that material included on the Website or in any other catalogue or materials is correct, we cannot accept responsibility if, despite our endeavours, this is not the case. Without prejudice to your statutory rights (see paragraph 11, below), Cure and Simple may correct any inaccuracies and/or errors and we will not be responsible for any such inaccuracies and/or errors or for the results obtained from the use of such information or for any technical problems you may experience with the Website.
10.2. We warrant that the products will be of satisfactory quality and, therefore, if the Products which you purchase from us are faulty or defective you should notify us in accordance with paragraph 6.6. We will examine the Products and, if the Products are faulty or defective we will replace the faulty or defective Products or refund the price of the faulty or defective Products.
10.3 The warranty in paragraph 10.2 above does not apply to faults or defects which been caused by your mis-use and/or neglect of the Products or by accidents caused while the Products are in your possession.
10.4 We will not be liable to you by way of representation (unless fraudulent), common law duty or under any express or implied term of the contract for:
10.5 Subject to the provisions of paragraph 6.3 and 10.6, our entire liability in connection with the contract for the supply and purchase of Products and will not exceed the purchase price of the Products in question.
10.6 Nothing in these Terms and Conditions means that our liability to you for death or personal injury resulting from our negligence or that of our employees, agents or subcontractors is limited.
10.7. We shall not be liable for any delay or failure in the performance of our obligations due to events beyond our reasonable control such as but not limited to fire, flood, adverse weather, acts of God, strikes, labour disputes, riots, civil unrest, accident, disruption to energy supplies, equipment or supplier failure, road traffic problems, terrorism or war.11. Your statutory rights
11.1If you are a consumer (an individual acting outside of the course of your business or trade), there are certain terms implied into your contract with us, which we cannot exclude, or limit (for example, under the Sale of Goods Act 1979 we have to supply goods to you which are fit for their purpose).
11.2It is important for you to know that nothing in these terms affects your statutory rights. If you would like more information on your statutory rights, contact your local Trading Standards Office (www.tradingstandards.gov.uk) or Citizens Advice Bureau (www.citizensadvice.org.uk).12. Applicable law
12.1. These Terms and Conditions shall be governed by and construed in accordance with the laws of England.
12.2. The English courts will have non-exclusive jurisdiction over any disputes arising under or in relation to these Terms and Conditions.13. Miscellaneous
13.1. You may not assign, sub-license or otherwise transfer any of your rights under these Terms and Conditions.
13.2. If any provision of these Terms and Conditions is found to be invalid by any court having competent jurisdiction, the invalidity of that provision will not affect the validity of the remaining provisions of these Terms and Conditions, which shall remain in full force and effect.
13.3. The provisions of the Contracts (Rights of Third Parties) Act 1999 are expressly excluded from our contractual relationship with you so that no third party may claim any rights under that contractual relationship (but this shall not affect any right or remedy of a third party which exists or is available apart from that Act).14. Amendments
We may update these Terms and Conditions from time to time by posting the updated Terms and conditions on our Website in place of these. The changes will apply to the use of the Cure and Simple Website after we have given notice. If you do not wish to accept the new Terms and Conditions, you should not continue to order from Cure and Simple or use the Cure and Simple Website. If you continue to use the Cure and Simple Website after the date on which the change comes into effect, your use of the Cure and Simple Website indicates your agreement to be bound by the new Terms and Conditions.15. Allergens
Cure and Simple handles herbs, seeds, sulphites and nuts.