User & Conditions
Thank you for accessing this Website www.cureandsimple.com Please
read these User Conditions before using this site which is operated by Cure
and Simple Limited, a company incorporated in England, whose registered office is
at 5 Ducketts Wharf, South Street, Bishops Stortford, Hertfordshire,
United Kingdom, CM23 3AR (registered with company number 08851512)
and registered for VAT purposes with number 182-3457-03 (“we” or “us”).
We operate this site for the purpose of promoting and selling the
products and services supplied by us. By using this site, you signify
your acceptance of these conditions in return for which we will
provide you with access. From time to time we may modify the conditions
so please continue to review the conditions of use whenever accessing or using this site.
If at any time you do not wish to accept these conditions then you may not use this site.
Whilst we take steps to ensure the accuracy of the information accessed
via this site, we cannot guarantee or give any warranty as to the accuracy,
timeliness or completeness of any information or material appearing on it.
We have no responsibility for content provided by third parties and are merely
providing access to such content to you. We have no obligation to verify the content of
such information nor to edit any such information provided by third parties. We do not endorse,
support, represent or guarantee the truthfulness, accuracy, or reliability of any third party
details and you acknowledge that any reliance on such information will be at your own risk.
All our intellectual property rights and intellectual property
rights relating to the Website are and remain ours. This
includes trademarks, trade names, patents, registered
design and copyright including any intellectual property
rights derived from the design or functioning of the Website.
You agree to respect our intellectual property rights. Except as
permitted by these Terms, you will not copy, download, transmit, reproduce,
print or exploit for commercial purposes any material contained within the Website.
This site and its content are provided “as is” excluding warranties of
any kind, either express or implied, to the fullest extent permissible
under applicable law. We accept no liability for functions contained on the
site and make no warranty that the site will operate uninterrupted or error-free
or that any defect will be corrected. We do not warrant that the site is compatible
with your computer equipment or that the site or its server is free of errors, viruses,
worms or “Trojan horses” and we shall not be liable for any damage you may suffer as a
result of such destructive features.
You acknowledge that your use of this site and its content is at your own risk.
Except for liability which we cannot by law restrict or exclude, we
shall have no liability to you or any third party for any direct,
indirect or consequential damages (including loss of profits), or any
other damages of any kind whether based on warranty, contract, tort
(including negligence) or otherwise. Applicable law may not allow the
limitation or exclusion of liability of certain damages, so this limitation
or exclusion may not apply to you in its entirety.
This site is not directed at persons in a jurisdiction
where for any reason the site’s publication or
availability is prohibited and any person for whom such
a prohibition applies must not access the site. Those who
access the site do so on their own initiative and are responsible for
compliance with applicable local laws or regulations.
There are a number of pages on this website where you may input
details. Where you do consent to our holding and use of your personal information,
it is intended that such consent will benefit any purchaser of our business.
If any provision of these conditions is or becomes invalid or contravenes applicable
regulations then the remaining provisions will not be affected.
No waiver by us of any breach of these conditions shall
constitute a waiver of any other breach. No failure by us to
exercise any remedy shall constitute a waiver of the right subsequently to exercise that or any other remedy.
Websites or pages to which this site is linked (other than other websites
operated by us) are for information only and have not been reviewed by us.
We have no responsibility for the content of such websites or pages
and accept no liability for any losses whatsoever that may be incurred as a result of any linking to the same.
These conditions are governed by the laws of England.
Terms & Conditions
These Terms and Conditions govern your relationship with Cure and
Simple Limited, a company incorporated in England,
whose registered office is at 5 Ducketts Wharf, South Street,
Bishops Stortford, Hertfordshire, United Kingdom, CM23
3AR (“Cure and Simple”, “we”, “our” or “us”) and all orders that
you may make for the meat products advertised for sale by us (the “Products”)
via the Cure and Simple Website, www.cureandsimple.com (the “Website”).
Please read these Terms and Conditions carefully as they affect
your rights and liabilities under the law. If you do not agree to
these Terms and Conditions, please do not order from Cure and Simple.
We reserve the right to revise these Terms and Conditions from time to time as
explained further in paragraph 13 below. Please check periodically for changes.
If you do not agree with any of the revised Terms and Conditions please do not
order from Cure and Simple. These Terms and Conditions were last updated on [2nd March] 2014.
2.1. To order from Cure and Simple, you must register with us. This is referred to as
‘set up an account’ throughout our Website and literature. However, this is not a credit
account; payment will be required before the shipment of goods. This account can be set
up by following the instructions on the Website.
2.2. To register with Cure and Simple you must be over eighteen years of age or, if you
are a business, you must be operated by a person over eighteen years of age.
2.3. You must ensure that the details provided by you on registration
or at any time are correct and complete.
2.4. You must inform us promptly of any changes to the information that you
provided when registering by updating your personal details, within the
order deadlines specified on our Website.
2.5. The personal and payment details you give to us are governed
2.6. Following your set up of an account, we will email confirmation of
your account set up to you. For your records, please print or save this
email. For your records, please also print or save these terms and conditions for your future reference.
3.1. When you register to use the Website you will be asked to create a
password. You must keep this password confidential and must not disclose it
or share it with anyone. You will be responsible for all activities and orders
that occur or are submitted under your password. If you know or suspect that
someone else knows your password you should notify us by contacting us immediately.
We would also suggest that you also change your password immediately through
the My account section of the Website.
3.2. If Cure and Simple has reason to believe that there is likely
to be a breach of security or misuse of the Cure and Simple Website, we may
require you to change your password or we may suspend or cancel your account.
3.3. The auto login facility is provided for your convenience. If you enable
it, you remain liable for all activities and orders which are submitted to
your account (save as stated in paragraph 8.9 below). You should therefore
only enable auto login on your machine if you are sure that it will not be misused
by anybody else. We do not advise enabling auto login if you use a shared computer.
4.1. You must ensure that Cure and Simple are provided with details of a
valid credit or debit card bearing either the Mastercard, Visa, Visa Electron,
Delta or Switch symbol. You must update us with any change to these details
within the deadlines specified on the Website. You can make changes to your
payment details by updating them in the ‘My account’ section of the Website or
by calling or writing to us via the contact details on the Website. Without
prejudice to paragraph 5.10 below, we accept no liability for card security
if card details are emailed to us as email is by nature insecure.
4.2. We do not store credit card details nor do we share customer details
Your card will automatically be charged for the goods which you have ordered,
on or before the day we deliver them to you. We will submit our request for
payment to your bank within 72 hours of your delivery, and normally within 24
hours. We cannot, however, accept any liability for how long it takes the bank to process the payment.
4.3. We reserve the right to suspend deliveries to you and/or terminate our
agreement with you if we are refused authority from your card issuer for
payment or we reasonably believe that payment will be refused. You agree
to compensate us in full against any and all reasonable costs and
expenses (including reasonable legal) costs and expenses that we may
incur in obtaining payments due from you that you have not made in accordance
with your agreement with us as set out in these Terms and Conditions.
4.4. If a payment has been rejected by your bank, you will not be able to amend,
cancel or add to your orders via our Website. You must contact us to arrange payment
and wait for that payment to go through before you can make changes to your order
through the Website again. You can, however, change orders by calling or emailing
us (contact details are on the Website), during our office opening hours and subject to our order deadlines.
5.1. You may submit new subscriptions for our Products by using our online
ordering facility on the Website at any time after you have created an account.
The facility and our communications to you in relation to any order or contract
will be in the English language. The facility allows you to review your subscription
and make any corrections before submitting it to us and by submitting the order you
confirm that you have made any such corrections.
5.2 Each Product for which you subscribe too. You are given the opportunity to review
the frequency of order of each subscription when you choose to sign up.
You can change these, or cancel the purchase of each of the subscriptions completely,
at this stage, at any time before clicking ‘Subscribe Now’. After you have clicked ‘Subscribe Now’
and after our acceptance of your order, items are added to your delivery. The Website still
allows you to review all the subscriptions that you have already ordered from us, and make
amendments and corrections to them until the deadlines published on the Website. You can
do this by clicking on ‘My Plan’ via the ‘Profile’ page whenever you are logged in.
5.3 Your submission of an order amounts to an offer to enter a contract
to buy the Products from us; subject to paragraph 5.2, you cannot then
withdraw or cancel your order except as stated below.
5.4. No order is accepted from you until our Website displays an order
confirmation message. This message is displayed after you click ‘Subscribe Now’
on the sign up page. When you order by telephone, your order will be accepted
(or rejected, as the case may be) verbally by our staff. A contract for our sale
of Products to you arises on our acceptance of your order.
5.5. Where we accept an order, we do all that we can to ensure that your
order is fulfilled. Products are, however, subject to availability and market
conditions and we do not always know if a Product is or will be available at
the time of accepting an order. If we are unable to deliver an item you have
ordered, we may offer a reasonable substitute. You may reject that substitute,
and you will not be charged for it, or, if you have paid already, we will refund
any amount paid for it. If we do not offer a substitute, we will remove the Product
from your order so that you are not charged or, if you have paid already, we will
refund you the price. We will, however, bear no liability for unavailability of Products.
5.6. Subject to clauses 5.8 and 5.9. below, the price that we charge you for
the Products will be the price stated by us on the Website prior to you clicking the ‘Sign Up’ button.
5.7. Ordering a Product from us carries with it the obligation to pay for it unless we
receive from you a cancellation of or change to your orders before the deadlines published
on the Website. We are also happy to inform you of these deadlines by telephone if you wish
to call us. You remain responsible for ensuring that any such change or cancellation is not
only transmitted by you, but received by us, in time for the deadline. We reserve the right
to deliver and charge in full for any order unless we have received notice of cancellation
before the published deadline. This deadline is important since, typically, we make up the
deliveries for despatch to you the day before delivery and obtain some of the
Products especially to fulfil your order and may not be able to sell the Products elsewhere.
Any payments you have made for orders which have been properly cancelled will be recredited
to you. Despite the foregoing, if you are a consumer, then you may also cancel the order in
accordance with paragraph 9.3 below insofar as the order is for non-perishable Products.
5.8. Despite the above provision, you are entitled to cancel a payment for Products where
fraudulent use has been made of your payment card by a person not acting, or to be treated as
acting, as your agent. If you have already made a payment where your payment card has been so
fraudulently used, then you should approach your card issuer for recredit to your card.
5.9. We sell only to end users and our Products are not for re-sale. You warrant
that you shall not re-sell any of the Products.
5.10 All prices for Products are inclusive of any applicable VAT.
6.1. We will make delivery to your address as stated when you set up an account or
update that address. We reserve the right not to deliver to all locations and we will
tell you when you apply to register an account with us whether we can deliver to your address.
All deliveries are made using Royal Mail 1st Class post and as such deliveries can be made unattended.
In the event that your delivery is stolen from your door or damaged while there, we do not
accept liability, and will offer compensation at our discretion. We reserve the right to refuse
to accept orders from any customer; considerations of delivery problems may give rise to such a
refusal. Any changes to address details must be made before the order deadlines published on our Website.
6.2. We endeavour to keep your delivery day the same, but we reserve the right to change it
temporarily or permanently and will tell you if we do so.
6.3. If we are unable to deliver to you, or have to deliver late, for reasons beyond our
control, for example adverse weather conditions, strike actions, vehicle breakdown,
traffic congestion or supplier failure, we cannot accept liability for any inconvenience
or loss that this causes. We will not, of course, charge for Products unless or until we
have delivered them to you.
6.4. We will not charge you for incorrect Products (Products that you have not ordered
and substitutes for those Products which substitutes are not acceptable to you) or Products
which we have not delivered in accordance with these Terms and Conditions. Otherwise our
liability in respect of incorrect delivery is limited to the price of the incorrect Products
or the Products not so delivered subject as provided in paragraph 10 below.
6.5. You must inspect the Products as soon as possible after delivery and notify us promptly
if you find any defects, by calling us, emailing us or writing to us at the telephone number
or address shown on our Website within 72hours of delivery. We will replace or refund you 100%
in full for defective Products. Otherwise our liability is limited as provided in paragraph 14.
6.6. All efforts are made to ensure your product arrives to the same standard as leaving
our premises, we accept no liabilities for damage in transit, including damaged packaging
or spoiled content and will compensate subject to our discretion.
7.1. It is your responsibility, at your cost, to obtain computer, internet connectivity,
telecommunications or other necessary equipment or services to access the Website.
8.1. Although Cure and Simple aims to offer you the best service possible, we make no promise that
our Website services will meet your requirements and we cannot guarantee that the service will be
fault free. If a fault occurs in the service, please report it to us (see below for contact details)
and we will correct the fault as soon as we reasonably can.
8.2. Your access to the Website may be occasionally restricted to allow for repairs,
maintenance or the introduction of new facilities or services. We will restore the
service as soon as we reasonably can. In the event that our Website is unavailable,
our usual order and cancellation deadlines apply; please notify us of changes to your
order via email (email@example.com) or telephone (01763.802.000).
9.1. Cure and Simple may suspend or cancel any accepted order or your
registration immediately at our reasonable discretion or if you breach any of your
obligations under these Terms and Conditions.
9.2. You can cancel your registration with us at any time by informing us in writing.
If you do so, you must stop using Cure and Simple services.
9.3. The suspension or cancellation of your registration shall not affect your and/or
our rights or liabilities accrued to the date of suspension or cancellation or
any orders submitted by you before we received notice of your cancellation, and you
will continue to be bound by such orders.
10.1. Whilst Cure and Simple tries to ensure that material included on the Website or in any other
catalogue or materials is correct, we cannot accept responsibility if, despite our
endeavours, this is not the case. Without prejudice to your statutory rights
(see paragraph 11, below), Cure and Simple may correct any inaccuracies and/or
errors and we will not be responsible for any such inaccuracies and/or errors or for the
results obtained from the use of such information or for any technical problems you may
experience with the Website. any losses which are not foreseeable by you and us when the contact for the supply and purchase of
the products is formed arising in connection with the supply of Products and related
services or their use by you;
any losses which are not caused by any breach by us; or
business or trade losses (including, without limitation, loss of profits,
loss of goodwill, loss of reputation and loss of business).
10.2. We warrant that the products will be of satisfactory quality and,
therefore, if the Products which you purchase from us are faulty or defective
you should notify us in accordance with paragraph 6.6. We will examine the Products and,
if the Products are faulty or defective we will replace the faulty or defective
Products or refund the price of the faulty or defective Products.
10.3 The warranty in paragraph 10.2 above does not apply to faults or defects which
been caused by your mis-use and/or neglect of the Products or by accidents caused while the
Products are in your possession.
10.4 We will not be liable to you by way of representation (unless fraudulent),
common law duty or under any express or implied term of the contract for:
10.5 Subject to the provisions of paragraph 6.3 and 10.6, our entire liability
in connection with the contract for the supply and purchase of Products and will
not exceed the purchase price of the Products in question.
10.6 Nothing in these Terms and Conditions means that our liability to you for
death or personal injury resulting from our negligence or that of our employees,
agents or subcontractors is limited.
10.7. We shall not be liable for any delay or failure in the performance of our
obligations due to events beyond our reasonable control such as but not limited to fire,
flood, adverse weather, acts of God, strikes, labour disputes, riots, civil unrest, accident,
disruption to energy supplies, equipment or supplier failure, road traffic problems, terrorism or war.
11.1 If you are a consumer (an individual acting outside of the course of your business
or trade), there are certain terms implied into your contract with us, which we
cannot exclude, or limit (for example, under the Sale of Goods Act 1979 we have
to supply goods to you which are fit for their purpose).
11.2 It is important for you to know that nothing in these terms affects
your statutory rights. If you would like more information on your statutory rights,
contact your local Trading Standards Office (www.tradingstandards.gov.uk) or Citizens
Advice Bureau (www.citizensadvice.org.uk).
12.1. These Terms and Conditions shall be governed by and construed
in accordance with the laws of England.
12.2. The English courts will have non-exclusive jurisdiction over any disputes
arising under or in relation to these Terms and Conditions.
13.1. You may not assign, sub-license or otherwise transfer any of your
rights under these Terms and Conditions.
13.2. If any provision of these Terms and Conditions is found to be invalid by any court
having competent jurisdiction, the invalidity of that provision will not affect the
validity of the remaining provisions of these Terms and Conditions, which
shall remain in full force and effect.
13.3. The provisions of the Contracts (Rights of Third Parties) Act 1999 are expressly excluded
from our contractual relationship with you so that no third party may claim any rights
under that contractual relationship (but this shall not affect any right or
remedy of a third party which exists or is available apart from that Act).
We may update these Terms and Conditions from time to time by posting the updated Terms
and conditions on our Website in place of these. The changes will apply to the use of
the Cure and Simple Website after we have given notice. If you do not wish to accept
the new Terms and Conditions, you should not continue to order from Cure and Simple or use
the Cure and Simple Website. If you continue to use the Cure and Simple Website after the
date on which the change comes into effect, your use of the Cure and Simple Website indicates
your agreement to be bound by the new Terms and Conditions.
Cure and Simple handles herbs, seeds, sulphites and nuts.
You must be 18 years old or over to purchase alcohol from this website. Be aware that purchases of alcohol are subject to a ‘Challenge 25’ age verification
scheme. It is a criminal offence for anyone under the age of 18 to buy or attempt to buy alcohol, and for anyone buying or attempting to buy alcohol for persons under the age of 18. All purchases and attempted purchases are recorded.
This Privacy Notice explains in detail the types of personal data we may collect about you when you interact with us. It also explains how we'll store and handle that data, and keep it safe.
We know that there's a lot of information here, but we want you to be fully informed about your rights, and how Cure & Simple uses your data.
We hope the following sections will answer any questions you have but if not, please do get in touch with us.
It's likely that we'll need to update this Privacy Notice from time to time. We'll notify you of any significant changes, but you're welcome to come back and check it whenever you wish.
Cure & Simple. Is a UK Registered Limited Liability Company
For simplicity throughout this notice, 'we' and 'us' means the company.
The law on data protection sets out a number of different reasons for which a company may collect and process your personal data, including:
In specific situations, we can collect and process your data with your consent.
For example, when you tick a box to receive email newsletters.
When collecting your personal data, we'll always make clear to you which data is necessary in connection with a particular service.
In certain circumstances, we need your personal data to comply with our contractual obligations.
For example, if you order an item from us for home delivery, we'll collect your address details to deliver your purchase, and pass them to our courier.
If the law requires us to, we may need to collect and process your data.
For example, we can pass on details of people involved in fraud or other criminal activity affecting the Company to law enforcement .
In specific situations, we require your data to pursue our legitimate interests in a way which might reasonably be expected as part of running our business and which does not materially impact your rights, freedom or interests.
For example, we will use your purchase history to send you or make available personalised offers.
We also combine the shopping history of many customers to identify trends and ensure we can keep up with demand, or develop new products/services.
We will also use your address details to send you direct marketing information by post, telling you about products and services that we think might interest you.
- When you visit our website, and use your account to buy our products and services, or redeem vouchers from the Company on the phone or online.
- When you make an online purchase and check out as a guest (in which case we just collect transaction-based data).
- When you create an account with us.
- When you purchase a product or service by phone but don't have (or don't use) an account.
- When you engage with us on social media.
- When you contact us by any means with queries, complaints etc.
- When you ask one of our staff members to email you information about a product or service.
- When you enter prize draws or competitions.
- When you choose to complete any surveys we send you.
- When you comment on or review our products and services.
- If you have a web account with us: your name, billing/delivery address, orders and receipts, email and telephone number. For your security, we'll also keep an encrypted record of your login password.
- Details of your interactions with us online.
For example, we collect notes from our conversations with you, details of any complaints or comments you make, details of purchases you made, items viewed or added to your basket, voucher redemptions, web pages you visit and how and when you contact us.
- Details of your visits to our website, and which site you came from to ours.
- Personal details which help us to recommend items of interest.
We'll only ask for and use your personal data collected for recommending items of interest and to tailor your shopping experience with us. Of course, it's always your choice whether you share such details with us.
- Payment card information.
- Your comments and product reviews.
- To deliver the best possible web experience, we collect technical information about your internet connection and browser as well as the country and telephone code where your computer is located, the web pages viewed during your visit.
- Your social media username, if you interact with us through those channels, to help us respond to your comments, questions or feedback.
We want to give you the best possible customer experience. One way to achieve that is to get the richest picture we can of who you are by combining the data we have about you.
We then use this to offer you promotions, products and services that are most likely to interest you.
The data privacy law allows this as part of our legitimate interest in understanding our customers and providing the highest levels of service.
Of course, if you wish to change how we use your data, you'll find details in the 'What are your rights over your personal data?' section below.
Remember, if you choose not to share your personal data with us, or refuse certain contact permissions, we might not be able to provide some services you've asked for.
For example, if you've asked us to let you know when an item comes back into stock, we can't do that if you've withdrawn your general consent to hear from us.
Here's how we'll use your personal data and why:
- To process any orders that you make by using our website. If we don't collect your personal data during checkout, we won't be able to process your order and comply with our legal obligations.
For example, your details may need to be passed to a third party to supply or deliver the product or service that you ordered, and we may keep your details for a reasonable period afterwards in order to fulfil any contractual obligations such as refunds.
- To respond to your queries, refund requests and complaints. Handling the information you sent enables us to respond. We may also keep a record of these to inform any future communication with us and to demonstrate how we communicated with you throughout. We do this on the basis of our contractual obligations to you, our legal obligations and our legitimate interests in providing you with the best service and understanding how we can improve our service based on your experience.
- To protect our business and your account from fraud and other illegal activities. This includes using your personal data to maintain, update and safeguard your account. We'll also monitor your browsing activity with us to quickly identify and resolve any problems and protect the integrity of our websites. We'll do all of this as part of our legitimate interest.
For example, by checking your password when you login and using automated monitoring of IP addresses to identify possible fraudulent log-ins from unexpected locations.
- To process payments and to prevent fraudulent transactions. We do this on the basis of our legitimate business interests. This also helps to protect our customers from fraud.
- If we discover any criminal activity or alleged criminal activity through our fraud monitoring and suspicious transaction monitoring, we will process this data for the purposes of preventing or detecting unlawful acts. We aim is to protect the individuals we interact with from criminal activities.
- With your consent, we will use your personal data, preferences and details of your transactions to keep you informed by email, web, text, telephone about relevant products and services including tailored special offers, discounts, promotions, events, competitions and so on.
Of course, you are free to opt out of hearing from us by any of these channels at any time.
- To send you relevant, personalised communications by post in relation to updates, offers, services and products. We'll do this on the basis of our legitimate business interest.
You are free to opt out of hearing from us by post at any time.
- To send you communications required by law or which are necessary to inform you about our changes to the services we provide you. For example, updates to this Privacy Notice, product recall notices, and legally required information relating to your orders. These service messages will not include any promotional content and do not require prior consent when sent by email or text message. If we do not use your personal data for these purposes, we would be unable to comply with our legal obligations.
- To display the most interesting content to you on our websites, we'll use data we hold about your favourite products and so on. We do so on the basis of your consent to receive notifications and/or for our website to place cookies or similar technology on your device.
- To administer any of our prize draws or competitions which you enter, based on your consent given at the time of entering.
- To develop, test and improve the systems, services and products we provide to you. We'll do this on the basis of our legitimate business interests.
For example, we'll record your browser's Session ID to help us understand more when you leave us online feedback about any problems you're having
- To comply with our contractual or legal obligations to share data with law enforcement.
For example, when a court order is submitted to share data with law enforcement agencies or a court of law
- To send you survey and feedback requests to help improve our services. These messages will not include any promotional content and do not require prior consent when sent by email or text message. We have a legitimate interest to do so as this helps make our products or services more relevant to you.
Of course, you are free to opt out of receiving these requests from us at any time by updating your preferences in your online account.
- To build a rich picture of who you are and what you like, and to inform our business decisions, we'll combine data captured from across the company, third parties and data from publicly-available lists as we have described in the section 'What Sort of Personal Data do we collect?' We'll do this on the basis of our legitimate business interest.
For example, by combining this data, this will help us personalise your experience and decide which inspiration or content to share with you. We also use anonymised data from customer purchase histories to identify trends in different areas of the country. This may then guide which products we display in particular stores.
For example, if you consent through our website, we may use your shopping preferences to offer you tailored rewards.
We want to bring you offers and promotions that are most relevant to your interests at particular times. To help us form a better, overall understanding of you as a customer, we combine your personal data gathered across the company as described above, for example your shopping history on our website. For this purpose we also combine the data that we collect directly from you with data that we obtain from third parties to whom you have given your consent to pass that data onto us.
We know how much data security matters to all our customers. With this in mind we will treat your data with the utmost care and take all appropriate steps to protect it.
We secure access to all transactional areas of our websites using 'https' technology.
Access to your personal data is password-protected, and sensitive data (such as payment card information) is secured by SSL encryption.
We regularly monitor our system for possible vulnerabilities and attacks, and we carry out penetration testing to identify ways to further strengthen security. You will see the Trustwave Certificate at the bottom of every page, who carry this out on our behalf.
Whenever we collect or process your personal data, we'll only keep it for as long as is necessary for the purpose for which it was collected.
At the end of that retention period, your data will either be deleted completely or anonymised, for example by aggregation with other data so that it can be used in a non-identifiable way for statistical analysis and business planning.
Some examples of customer data retention periods:
When you place an order, we'll keep the personal data you give us for 7 years so we can comply with our legal obligations in regards to Food Safety and our product recall procedures
We sometimes share your personal data with trusted third parties.
For example delivery couriers, for fraud management, to handle complaints, to help us personalise our offers to you and so on.
Here's the policy we apply to those organisations to keep your data safe and protect your privacy:
Examples of the kind of third parties we work with are:
- We provide only the information they need to perform their specific services.
- They may only use your data for the exact purposes we specify in our contract with them.
- We work closely with them to ensure that your privacy is respected and protected at all times.
- If we stop using their services, any of your data held by them will either be deleted or rendered anonymous.
Sharing your data with third parties for their own purposes:
- IT companies who support our website and other business systems.
- Operational companies such as delivery couriers.
- Direct marketing companies who help us manage our electronic communications with you.
- Google/Facebook/Twitter to show you products that might interest you while you're browsing the internet. This is based on either your marketing consent or your acceptance of cookies on our websites.
- Data insight companies to ensure your details are up to date and accurate.
We will only do this in very specific circumstances, for example:
- With your consent, given at the time you supply your personal data, we may pass that data to a third party for their direct marketing purposes.
For example, if you enter a product give away competition and tick a box agreeing that the company can send you promotional information directly. Or if we run a joint event with a restaurant, and you agree to receive direct communications from them.
- For fraud management, we may share information about fraudulent or potentially fraudulent activity in our premises or systems. This may include sharing data about individuals with law enforcement bodies.
- We may also be required to disclose your personal data to the police or other enforcement, regulatory or Government body, in your country of origin or elsewhere, upon a valid request to do so. These requests are assessed on a case-by-case basis and take the privacy of our customers into consideration.
- We may, from time to time, expand, reduce or sell the Company and this may involve the transfer of divisions or the whole business to new owners. If this happens, your personal data will, where relevant, be transferred to the new owner or controlling party, under the terms of this Privacy Notice.
- For further information please contact our Data Protection Officer.
To help personalise your journey through our website we currently use the following companies, who will process your personal data as part of their contracts with us:
Sometimes we will need to share your personal data with third parties and suppliers outside the European Economic Area (EEA), such as Australia or the USA.
If you are based outside the UK and place an order with us, we will transfer the personal data that we collect from you to the Company in the UK.
Protecting your data outside the EEA
The EEA includes all EU Member countries as well as Iceland, Liechtenstein and Norway. We may transfer personal data that we collect from you to third-party data processors in countries that are outside the EEA.
For example, this might be required in order to fulfil your order, process your payment details or provide support services.
If we do this, we have procedures in place to ensure your data receives the same protection as if it were being processed inside the EEA. For example, our contracts with third parties stipulate the standards they must follow at all times. If you wish for more information about these contracts please contact us.
Any transfer of your personal data will follow applicable laws and we will treat the information under the guiding principles of this Privacy Notice.
An overview of your different rights
You have the right to request:
- Access to the personal data we hold about you, free of charge.
- The correction of your personal data when incorrect, out of date or incomplete.
- For example, when you withdraw consent, or object and we have no legitimate overriding interest, or once the purpose for which we hold the data has come to an end.
- That we stop using your personal data for direct marketing (either through specific channels, or all channels).
- That we stop any consent-based processing of your personal data after you withdraw that consent.
- Review by a Partner of any decision made based solely on automatic processing of your data (i.e. where no human has yet reviewed the outcome and criteria for the decision).
You have the right to request a copy of any information about you that the Company holds at any time, and also to have that information corrected if it is inaccurate. To ask for your information, please contact Data Protection Officer, Cure and Simple Ltd, The Old Tractor Shed, Great Hormead, Buntingford, Herts, SG9 0HG
, or email firstname.lastname@example.org
. To ask for your information to be amended, please update your online account.
If we choose not to action your request we will explain to you the reasons for our refusal.
Your right to withdraw consent
Whenever you have given us your consent to use your personal data, you have the right to change your mind at any time and withdraw that consent.
Where we rely on our legitimate interest
In cases where we are processing your personal data on the basis of our legitimate interest, you can ask us to stop for reasons connected to your individual situation. We must then do so unless we believe we have a legitimate overriding reason to continue processing your personal data.
You have the right to stop the use of your personal data for direct marketing activity through all channels, or selected channels. We must always comply with your request.
Checking your identity
To protect the confidentiality of your information, we will ask you to verify your identity before proceeding with any request you make under this Privacy Notice. If you have authorised a third party to submit a request on your behalf, we will ask them to prove they have your permission to act.
There are several ways you can stop direct marketing communications from us:
- Click the 'unsubscribe' link in any email communication that we send you. We will then stop any further emails from that particular division.
- If you have an account, log in into your account, visit the 'My Account' area and change your preferences.
- Write to Customer Data, Cure and Simple Ltd, The Old Tractor Shed, Great Hormead, Buntingford, Herts, SG9 0NZ.
Please note that you may continue to receive communications for a short period after changing your preferences while our systems are fully updated.
If you feel that your data has not been handled correctly, or you are unhappy with our response to any requests you have made to us regarding the use of your personal data, you have the right to lodge a complaint with the Information Commissioner's Office.
You can contact them by calling 0303 123 1113
Or go online to www.ico.org.uk/concerns
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If you are based outside the UK, you have the right to lodge your complaint with the relevant data protection regulator in your country of residence. Details can be found in Section 16.
For all non-UK customers
By using our services or providing your personal data to us, you expressly consent to the processing of your personal data by us or on our behalf. Of course, you still have the right to ask us not to process your data in certain ways, and if you do so, we will respect your wishes.
Sometimes we'll need to transfer your personal data between countries to enable us to supply the goods or services you've requested. In the ordinary course of business, we may transfer your personal data from your country of residence to ourselves and to third parties located in the UK.
By dealing with us, you are giving your consent to this overseas use, transfer and disclosure of your personal data outside your country of residence for our ordinary business purposes.
This may occur because our information technology storage facilities and servers are located outside your country of residence, and could include storage of your personal data on servers in the UK.
We'll ensure that reasonable steps are taken to prevent third parties outside your country of residence using your personal data in any way that's not set out in this Privacy Notice. We'll also make sure we adequately protect the confidentiality and privacy of your personal data.
For the purposes of this Privacy Notice, 'personal data' means any information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether or not the information or opinion is true, and whether or not the information or opinion is recorded in a material form.
If you are in Australia you may submit any questions, comments or complaints to our UK-based Data Protection Officer who will come back to you within 30 days.
If you are contacting us to complain about an alleged breach of this Privacy Notice or our legal privacy obligations, please provide us with as much detail as possible in relation to your complaint.
We will take every privacy complaint seriously and assess it with the aim of resolving all issues quickly and efficiently. We'd be grateful for your cooperation with us during this process by providing us with any relevant information that we made need.
If we have not come back to you within 30 days, or you are not happy with the response that you've received, you may submit a complaint to the Office of the Australian Information Commissioner.
(opens in a new window; please note we can't be responsible for the content of external websites.)
We are committed to keeping your personal information secure and will take all reasonable precautions to protect it from loss, misuse or unauthorised access or alteration. However, except to the extent liability cannot be excluded due to the operation of statute, we exclude all liability (including in negligence) for the consequences of any unauthorised access to, disclosure of, misuse of or loss or corruption of your personal information.
Nothing in this Privacy Notice restricts, excludes or modifies or purports to restrict, exclude or modify any statutory consumer rights under any applicable law including the Competition and Consumer Act 2010 (Cth).
To learn more about our cookies and website 'track' and 'do not track' practices please see our Cookies Notice.
As your data may be transferred to third parties outside Canada, local police or other enforcement, regulatory or Government bodies may have access to that data, with or without our knowledge.
The personal data we process may be accessed by people within the Company, or by our third-party service providers, who require access for the purposes indicated in this Privacy Notice, or as may be permitted or required by applicable law. The personal data we collect is largely held in the UK.
If you have any questions, please contact our Data Protection Officer.
If you feel that your data has not been handled correctly, or you are unhappy with our response to any requests you have made to us regarding the use of your personal information, you have the right to lodge a complaint with the Office of the Privacy Commissioner of Canada
, (opens in a new window; please note we can't be responsible for the content of external websites) or in some Canadian provinces, your local Privacy Commissioner.
South Korea, Malaysia, Singapore, Qatar
Terms used in this Privacy Notice shall have the meanings assigned to them by the Personal Data Protection Act 2010 (also known as the PDPA).
By placing an order with us, opening an account, browsing our website and/or agreeing to receive digital direct marketing communications, you agree that we may process your personal data as described in this Privacy Notice and our Cookies Notice, including for analytics and research into website use.
When you agree to receive direct marketing emails from us, we'll send you promotions on products we sell at Cure and Simple
If you are in Hong Kong you may submit a complaint to us we will come back to you within 30 days. If we have not come back to you or you are not happy with the response that you receive, you may submit a complaint to the Office of the Privacy Commissioner for Personal Data
We hope this Privacy Notice has been helpful in setting out the way we handle your personal data and your rights to control it.
If you have any questions that haven't been covered, please contact our Data Protection Officer who will be pleased to help you:
- Email us at email@example.com
- Or write to us at Customer Data, Cure and Simple Ltd, The Old Tractor Shed, Great Hormead, Buntingford, Herts, SG9 0NZ
This notice was last updated on 06/06/2021